2019下半年商务英语中级写作范文背诵4

商务英语考试中级写作相比其他考试写作肯定会有很大难度，但是想要备考的考生不能因为难度大就放弃。备考过程中心态也是很重要的因素，只有拥有良好的心态，才能积极迎接考试，大家也可以关注坦途网商务英语考试频道，调节自己紧张的复习状态，制定全新的复习计划重新出发。

WHAT IS IMPORTANT WHEN ……?

Dealing with complaints from clients

* Offering an apology

* Suggesting a solution to the problem

【词汇&短语】

澄清、阐明clarify 反馈 feedback

训练有素的well-drilled 不便 、困难 inconvenience

客服代表customer service representative 名声 reputation

跟踪follow up 重视 value

【句型点击】

常用小结句：

From the above information, it can be shown that……..

Before the close, let me just summarize the main points.

Shall I just go over the main points?

表达观点常用句：

In my opinion, we should…….

I’d like to point out…..

Let me emphasize ……

【参考范例】

When dealing with complaint from clients, we should always start off with an apology. A customer for us is just a master for his servant. It is unwise to argue with our clients especially when they are angry. An immediate apology is what clients down quickly. Until then can we clarify the facts and suggest a solution to the problem. Clients expect their complaints to be taken seriously and look forward to speedy replies, so well-drilled customer service representatives should insure clients that their problems will be taken care of quickly with limited time.

In addition, as an important part of dealing with complaints from clients, we must follow up the solutions and clients feedbacks. We should make phone calls to clients and ask them whether their problems have been successful solved and probably we may apologize again for the inconveniences we have brought to them clients will be happy with such calls and change attitudes towards our company. A prosperous business depends on returned customers and reputations. It is common to have clients’ complaints, but the key lies in our increasingly improved product quality and customer service. We must have every clients feel that he/she is valued and respected.

大家都掌握今天更新的范文了吗？不管是范文背诵还是模拟题的练习，这些准备工作都是为了能顺利通过商务英语考试，所以大家除了按照自己的复习计划进行之外，还可以参考坦途网为大家带来的备考资料学习，如果坚持两方面备考复习，大家一定会考取高分的，要相信自己一定会做到！