2017新GRE写作官方题库Argument全题解析汇总(92)

>>GRE写作：2017新GRE写作官方题库Argument全题解析汇总(92)

>>GRE考试辅导：精品课程高端指导

GRE官方题库原题92

The following memorandum is from the business manager of Happy Pancake House restaurants.

"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."

Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.

题目翻译

Happy Pancake House在美国西南部的餐厅用人造黄油代替了天然黄油。但是这种改变对顾客的影响非常小因为只有大约2%的顾客投诉，这说明100个人中有98人对于这种替换是乐于接受的。而且，很多服务生报告说很多仍然要了天然黄油的顾客在被给予人造黄油的时候并没有投诉。显然，这些顾客要么分不清天然黄油和人造黄油，要么是用"天然黄油"这个词汇来指天然黄油或人造黄油。

题目分析

1. 顾客不抱怨不代表他们就满意了。也许他们很不满意，但是并不喜欢抱怨，于是下次不再光顾H店了;或是他们会对该店的行为有不理解，在亲朋间宣传，引起负面的影响。

2. 服务员的报告未必可信，可能是他们没有听到，或是服务员为了不被老板责骂刻意隐瞒了抱怨的信息。即使服务员的报告可信，顾客不抱怨也不代表他们满意，更不能说明他们是不知道。

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